1. Introduction
Synergy Agents respects your privacy. This Privacy Policy explains how Synergy Agents collects, uses, and protects your personal information when you use our website and services.
2. Information We Collect
Client Information: We collect personal and business information provided by you during account creation and service setup, including your name, business name, email address, phone number, physical address, and billing information.
End-User Data (Callers): Our AI system, configured on your behalf, processes voice data and call transcripts from your inbound callers (End Users) to perform the service (e.g., scheduling appointments, facilitating live transfers, capturing lead details). This data is stored within your owned third-party accounts (e.g., Retell AI, Twilio).
3. How We Use Your Information
We use your information solely for the purpose of providing and improving our services to you:
To configure, manage, and optimize your AI Voice Agent.
To process payments and manage your subscription.
To provide technical support and service monitoring.
To analyze service usage (in an aggregated, anonymized format) for internal improvements.
We do not sell, trade, or rent your personal identification information or your End-User data to third parties for marketing purposes.
4. Data Sharing
We may share your data (both Client and End-User data) with trusted third-party service providers strictly for the purpose of operating and enhancing the Service. These providers include:
Payment Processors: (e.g., Stripe) for secure billing.
AI Voice Platforms: (e.g., Retell AI, Twilio) for voice processing and call management.
Internal Tools: For analytics and service delivery.
All third parties are contractually obliged to keep your information confidential and use it only for the purposes for which we disclose it to them.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Security
We implement industry-standard administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Client Data Ownership
You, the Client, retain full ownership of all End-User call data, transcripts, and configured AI models within your third-party accounts. Synergy Agents does not claim ownership of this data.
7. Changes to This Privacy Policy
Synergy Agents may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Policy on this page.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at hello@synergyagents.com.